ORDERS CLOSED - ALL ORDERS PLACED WILL START PRODUCTION 3RD JANUARY 2023

Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at yellow@hello.com

Returns

If your item is faulty or broken in transit, please pop us a message so we can refund or replace. We don't however accept returns for changes of mind.

Shipping

Depending on what particular item you have ordered, production takes 1-2 weeks.

Please note these are all custom made to order items. Designing, Cutting, Making & Packing takes more effort, love, Care & Time especially a One-woman business like mine! 

You will find production times of each item in the product description. Although if you need something by a certain date and what to make sure it will arrive in time, please get in contact so we can prioritise your order as best we can!

Yes! From our home Studio in Mango Hill 4509 we offer pickup for orders. When checking out you can select the pickup option instead of postage. You will then be notified when your order is ready for pickup with further instructions. 

I offer 3 Shipping options

Free postage - This is only optional for smaller products (cake toppers etc) This comes as untracked letter postage and can take 2-6 days for delivery

Standard Postage - This is through Australia Post and can take 2-6 days for delivery

Express Post - This is through Australia Post and can take 1-3 days for delivery

Please Note

These times are for postage, production of product has its own processing time.

Uncategorized

if you need to make changes please get in contact ASAP so we can update your design etc. If it's too late in the production process, it might incur a small extra fee. 

Please Please Please get in contact with us via our contact us page or via email lavendercocreative@gmail.com

We love creating new and exciting products to add to our range.